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Transportation: Patient and Specialist Courier Services (Ref: 2021/S 000-007481)


The Transportation, Patients, and Specialist Courier Services framework offers customers efficient and cost-effective courier and transportation services, including agile warehousing and storage solutions.

Aligned with the UK government's commitment to achieving net zero carbon by 2050, the framework integrates sustainable and greener delivery options, supporting members in reducing the environmental impact of NHS services. With regional and national suppliers employing qualified personnel, the framework ensures the well-being of patients and the secure delivery of items.


  • As the Framework has awarded both national and regional (SME) suppliers, Beneficiaries have the ability to select a provider who best meets their needs taking into account cost, services capability and environmental considerations.
  • Framework sets upper pricing limits - pricing can be less than, but not more than the providers upper limit pricing value.
  • The ability to benchmark providers without the need to approach each supplier individually or conduct a further / mini-competition.
  • Compliance and consistency with NHS Terms and Conditions

Start date


End date


Contract type

Framework Agreement

Framework owner

East of England NHS Collaborative Procurement Hub



Award type

Direct award
Further competition
Direct award with partial competition


Lot 1 - Non-urgent Patient Transportation Services, Lot 1a - Private Ambulance - System Capacity Support, Lot 1b - Patient Repatriation Service, Lot 2 - Temperature Controlled Logistics - Planned Service Delivery, Lot 3 -
Temperature Controlled Logistics – Same Day Courier Service, Lot 4 - Temperature Controlled Logistics – Next Day Courier Service, Lot 5 -
Hazard Material (ADR) Logistics - Planned Service Delivery, Lot 6 - Hazard Material (ADR) Logistics – Same Day Courier Service, Lot 7 -
Hazard Material (ADR) Logistics - Next Day Courier Service Delivery, Lot 8 -Notes and Files Delivery Service, Lot 9 - ‘Green’ and innovative Courier Service Delivery, Lot 10 - Total Service Delivery

List of suppliers and awarded lots

HATS Group, CitySprint UK Ltd, Dorset County Hospital NHS Foundation Trust, ERS Medical Ltd, Global Service Group, Polar Speed Distribution Ltd, Restore Plc Document Management Services.

Contact name

Patrick Pereira & Stephen Evans

Contact number