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Language Services (Ref: 2023/S 000-025782)

Rquest access to the framework

Highlights

  • A flexible framework that addresses customers’ needs for local/niche service providers.
  • Quick and compliant route to market with pre-qualified suppliers.
  • Social value key themes are identified under the framework agreement and assessed at the framework stage.
  • Supporting documentation through direct award or further competition.
  • Knowledgeable framework management team to support contracting authorities.
  • Access to framework rates Benchmarking Tool.

Why this framework matters to you

The Language Services framework has been designed to provide the supply of language services to support delivery, either individually or as groups, to service users who speak, communicate, or read languages other than English.

The framework offers contracting authorities a compliant route to market from a range of service providers with local, regional, and national coverage with the options of making a direct award or running a further competition.

This Framework Agreement was awarded under The Public Contract Regulations 2015 (PCR 2015).

The Language Services framework has been designed to provide a complete solution for Contracting Authorities seeking language services to support delivery to service users who speak, communicate, or read languages other than English.

We offer a range of ways to work with us as a member, a framework user, a commissioning partner or through bespoke consultancy support:

Knowledge: Deep NHS and wider public procurement expertise supported by regional insight and national collaboration.

Support: Hands on guidance throughout the process, offering friendly, impartial advice whether you’re a member or engaging with us through another route.

Choice: A wide range of pre-qualified suppliers across multiple lots and service types.

Compliance: Fully aligned with the relevant regulations assured through robust governance.

Ease of use: Templates, guidance and support that make procurement simple, smooth and efficient.

Value beyond cost: Our frameworks and services deliver more than savings they support better planning, reduced risk, operational improvement and measurable outcomes.

Multiple ways to partner: Join as a member, use our frameworks, commission standalone projects or access consultancy support.

Inclusive access: Any NHS and wider public sector organisation can use our frameworks free of charge.

Deep understanding: Strengthened by strong national partnerships.

Trusted expertise: built from supporting both members and non-member organisations across health and public sector settings.

A commitment to system wide improvement: helping organisations deliver better outcomes together.

Start date

02/01/2024

End date

01/01/2028

Extensions

1 x 12 months

Contract type

Framework agreement

Framework owner

NHS North of England Commercial Procurement Collaborative

Award type

Direct award
Further competition

Lots

Lot 1a: Managed Services (All other regions)
Lot 1b: Managed Services (London and South East regions)
Lot 2a: Face to Face Interpretation (London and South East regions)
Lot 2b: Face to Face Interpretation (All other regions)
Lot 3: Telephone Interpretation (All regions)
Lot 4: Video Interpretation – Spoken (All regions)
Lot 5a: Non-Spoken Language Interpretation (All other regions)
Lot 5b: Non-spoken Language Interpretation (London and South East regions)
Lot 6: Written Translation Transcription and Ancillary Services (All regions)

List of suppliers and awarded lots

AA Global Language Services Ltd (all lots);
Absolute Interpreting and Translations Ltd (all lots);
BID Services (Lot 5a);
Clarion Interpreting Ltd (Lot 5a and 5b);
Migrant Help Trading Ltd t/a Clear Voice (lot 3 and 4);
Crystal Clear Translation (Lot 3);
DA Languages (Lot 1a, 1b, 2a, 2b, 3, 4 and 6);
Enable2 CIC (Lot 1a, 1b, 2a, 2b, 3 and 4);
Everyday Language Solutions (Lot 1a, 2a, 3, 4 5a and 6);
Kings of Translations (Lot 6);
Language Empire Ltd (all lots);
LanguageLine Solutions (Lot 1a, 1b, 2a, 2b, 3, 4 and 6);
Lingvohouse Translation Services Ltd (Lot 6);
PAB Languages Centre Ltd (Lot 6);
Prestige Network Ltd (all lots);
Royal Association for Deaf People (Lot 5a and 5b);
Sign Language Interactions Ltd (Lot 5a and 5b);
Sign Solutions (SLIA) Ltd (Lot 5a and 5b);
Silent Sounds Communications Ltd (all lots);
Supreme Linguistic Services Ltd (all lots);
TheBigWord Group Ltd (all lots);
The Language Shop Ltd (all lots);
Translate UK Ltd (all lots);
Translinguist LLC (Lot 5a);
Wolfestone Translation Ltd (Lot 3 and 6);
Word360 (all lots)

Contact name

Amie Allday & Megan Booth

Contact email

Contact number