Jump to content
Logo: NHS East of England Collaborative Procurement Hub
Framework launch: Language Services
31 January 2024

The new Language Services framework, developed by our colleagues at the NHS North of England Commercial Procurement Collaborative (NOE CPC), is now live and available to Hub members.

It provides a complete solution for contracting authorities seeking language services to support delivery to service users who speak, communicate, or read languages other than English.

Through the framework trusts can access a range of service providers with local, regional, and national coverage and have the options of making a direct award or running a further competition.


The frameworks benefits include:

  • a flexible framework that addresses customers’ needs for local/niche service providers
  • quick and compliant route to market with pre-qualified suppliers
  • Social Value key themes are identified under the framework agreement and assessed at the framework stage
  • supporting documentation through direct award or further competition
  • knowledgeable framework management team to support contracting authorities
  • robust mechanism for benchmarking pricing.


Lot 1a – Managed Services (all other regions)

Lot 1b – Managed Services (London and South East regions)

Lot 2a – Face to Face Interpretation (all other regions)

Lot 2a – Face to Face Interpretation (London and South East regions)

Lot 3 – Telephone Interpretation (all regions)

Lot 4 – Video Interpretation -Spoken (all regions)

Lot 5a – Non-Spoken Language Interpretation (all other regions)

Lot 5b – Non-spoken Language Interpretation (London and South East regions)

Lot 6 – Written Translation Transcription and Ancillary Services (all regions)

Further information

For more information, or to discuss your requirements, please contact our Corporate Services team: corporate.services@eoecph.nhs.uk.